Refund policy

Buy with Prime Orders
If you used Buy with Prime at checkout, your order follows Amazon’s return policy for Prime purchases.

All Other Orders
We’ve got a 30-day return policy for non-Prime orders. That means you’ve got 30 days from the day your footbag lands to request a return.

To qualify for a return, your item needs to be unused, in the same condition you got it, with tags still on and in the original packaging.

To kick off a return, just fill out our Contact Us form or reply to your order confirmation email. Once approved, we’ll send you a return shipping label and instructions. Heads up — returns sent without approval can’t be accepted.

Damaged or Wrong Item?
Let us know right away if something’s off — wrong item, damaged goods, anything weird. We’ll make it right.

Sale Items & Gift Cards
We can’t accept returns on sale items or gift cards. Thanks for understanding.

Exchanges
Want something different? The quickest move is to return your item and place a new order once it’s accepted.

European Union Orders
If your order ships to the EU, you’ve got 14 days to cancel or return for any reason. Same deal: item must be unused, with tags, in original packaging. You’ll also need proof of purchase.

Refunds
Once we get your return and give it a look, we’ll let you know if it’s approved. If it is, we’ll refund your original payment method within 10 business days. Your bank might need a little extra time to post it.

Still waiting after 15 business days? Reach out via the Contact Us form or reply to your order confirmation.